linebet Privacy Policy
This document explains in detail how the personal information you provide while using the linebet platform is collected, where it is stored, and how it is kept secure.
This privacy policy applies to all users of the linebet platform. By using the site, you are considered to have accepted the terms of this policy. linebet's Terms and Conditions and this privacy policy complement each other — both should be read together.
What Information We Collect
Various types of information are collected when you create and manage an account on the linebet platform. This information falls into two main categories — information you provide directly and information collected automatically while you use the platform.
Personally Identifiable Information
- Full name and date of birth
- Email address and mobile number
- Home address and national ID details
- Documents submitted for account verification
- Password and security question answers created by the user
Financial Transaction Information
- bKash, Nagad or Rocket account numbers (partial, masked)
- Relevant bank account details
- Deposit and withdrawal history
- Transaction date, time and amount
- Type of payment method
Gaming Activity Information
- Play history — records of bets, wins and losses
- Preferred game categories and duration of play
- Bonus usage history
- VIP level and points record
- Summary of slot or live casino sessions
Technical Information
- IP address and device type
- Browser name and version
- Operating system and screen resolution
- Date and time of platform access
- Cookies and session data
How Collected Information Is Used
linebet uses your information only for specific and legitimate purposes. Your information is not used for any purpose other than those stated below.
Account Management and Verification
Your information is used to confirm identity when opening a new account and to ensure the correct person is accessing the account at each login. Identity documents are verified as part of the KYC (Know Your Customer) process, which ensures account security and the legitimacy of transactions.
Financial Transaction Processing
The necessary information is used to complete deposits and withdrawals via bKash, Nagad, Rocket or bank transfer. A record of every transaction is kept so that any disputes can be resolved.
Service Improvement and Personalisation
By analysing your play history and preferences, linebet can present you with relevant games, bonus offers and promotional information. This makes your overall experience more suited to you.
Fraud Prevention and Security
Your information is monitored to detect unusual transactions, attempts to create multiple accounts, or suspicious activity. This keeps the platform secure and protects the interests of all users.
Customer Support and Communication
Your contact information is used to provide support via 24/7 live chat or email, to send account-related notifications, and to communicate important security alerts.
Sharing Information with Third Parties
linebet does not sell your personal information or share it with third parties without authorisation. However, in certain specific circumstances, limited information may be shared with trusted partners.
Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket or banking partners to complete deposits and withdrawals. These partners follow strict security protocols and have their own privacy policies.
Game Providers
Minimal session-related information may be shared to operate the software of game studios such as Evolution, Pragmatic Play Live, JILI and PG Soft. This information is used to ensure game fairness and transparency of results.
Analytics Services
Reliable analytics tools are used to monitor and improve platform performance. Any information shared in this context is anonymised as far as possible.
Legal Obligations
Providing information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities is a legal obligation. In such cases, linebet cooperates with the relevant authorities as required.
Important: Outside of the cases listed above, linebet never sells, rents or transfers your personal information to third parties for marketing purposes.
Data Retention Period and Location
linebet stores your information on secure servers. The retention period depends on the type and purpose of the information.
Retention Period
- All account information is retained for as long as the account remains active.
- Financial transaction records are kept for a specified period in accordance with applicable law, even after an account is closed or deleted.
- Technical logs are generally retained for up to 90 days.
- Information related to fraud or disputes may be kept for an extended period as required.
Data Transfer
linebet's servers may be located internationally. Even if information is transferred to another country, the same standard of protection applies and the relevant international data protection regulations are followed.
Cookies and Tracking Technologies
The linebet platform uses cookies and similar tracking technologies to ensure smooth operation and to improve the user experience.
Essential Cookies
These cookies are essential for maintaining login sessions, verifying security, and saving form data. They cannot be disabled because the core functionality of the site depends on them.
Analytics Cookies
These are used to collect information such as which pages are visited most and how much time is spent on the site, in order to improve the site's content and performance.
Preference Cookies
These cookies are used to remember your language selection, theme preference, or other personalised settings, so you do not have to configure everything again on your next visit.
Marketing Cookies
These are used to display relevant promotional notifications and offers. You can disable these cookies from your browser settings if you wish.
You can control most cookies by changing your browser settings. However, disabling essential cookies may affect some core functionality of the site.
Data Security Measures
linebet follows internationally recognised technologies and practices to ensure the security of your information. Our security framework operates across multiple layers.
Encryption Technology
All data transmissions are encrypted using SSL (Secure Sockets Layer) technology. This means that no third party can view or read any information exchanged between your browser and our servers. Sensitive information that is stored is also kept in an encrypted state.
Account Security
Setting a strong password is mandatory for every account. OTP (One-Time Password) verification is used to provide an extra layer of protection during the login process. If an unusual login attempt is detected, the account is automatically suspended temporarily.
Data Access Control
Among linebet's internal staff, only those who require access for their work are granted access to specific information. All internal access is logged and audited regularly.
Security Audits
Security testing and vulnerability assessments are conducted at regular intervals. If a security incident occurs, the affected users are notified promptly and the necessary protective measures are taken.
Your Rights Regarding Your Information
linebet believes every user has full rights over their own information. To learn more about linebet, visit our About Us page. Your rights are set out in detail below.
Right to Access Information
You can view and download the information stored in your account at any time. You have the full right to know what information is being collected and how it is being used.
Right to Correct Information
If any information in your profile is incorrect or incomplete, you can request that it be corrected. Most information can be updated through the support team or directly from your account settings.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations, ongoing disputes, or the need to preserve financial records.
Right to Object to Processing
You can object to the use of your information for marketing purposes and can opt out of marketing communications at any time. Submitting this request to the support team will be acted on promptly.
To exercise your rights: Contact linebet's 24/7 live chat support or write to us by email for any information-related request. All valid requests will be processed in a timely manner.
Protection of Minors' Information
Age Verification Policy
linebet strictly enforces a 21+ age policy. Any person under the age of 21 is strictly prohibited from creating an account or using the platform. Age verification is mandatory at the time of registration.
linebet never knowingly collects information from any person under the age of 21. If an account belonging to a minor is identified, that account is immediately closed and all associated information is deleted. It is important for everyone to be aware of our responsible gaming policy.
A note to parents — if you suspect that your underage child is using linebet, please notify our support team immediately.
Changes to the Privacy Policy
Notification of Changes
linebet reserves the right to amend this privacy policy as needed. For any significant changes, a notification will be sent to your registered email address and the "Last Updated" date at the top of the page will be revised.
Continuity of Consent
If you continue to use the site after a policy change, you will be considered to have accepted the new policy. If you do not agree with the updated policy, you have the option to close your account. For more information on various topics, please visit our FAQ section.
Privacy-Related Contact
For any questions, requests, or complaints regarding this privacy policy, please contact linebet's support team. We provide assistance in both Bengali and English.
Support Contact
Request Types
- Request to view or copy data
- Request to correct inaccurate information
- Request to delete data
- Request to stop marketing communications
- Complaint regarding a data breach
- Any questions related to the privacy policy
This privacy policy applies to all services on the linebet platform. By using the site, you are considered to have read and accepted all terms of this policy. Latest version: January 2025.